Shipping & Payment Info

Secure Payments

When it comes to purchasing anything online, the security questions tower above everything else. We do not take lightly to our website's and checkout security.
We can assure you that shopping at Fitiness Sports Limited will be a safe and secure experience.

• SSL CertificateIf the website has an SSL certificate, it means that the owners care about providing secure shopping experience.
  Such certificate confirms encryption of data sent between user and the server.
  This certificate guarantees keeping your data safe and secure.

Planning your delivery

When we plan our deliveries at Fitiness Sports Limited, we will give you a 4-hour time slot at least 1-2 days prior delivery date. If you decline this time slot, we will offer you another delivery slot within 10 working days.

The driver will inform you 30 minutes prior to the delivery so you don't need to be home all day.

We respect your time, and we ask you to do the same with ours, that’s why we ask you to be home for the time of the delivery.
If you can’t make it in time, then please let us know . You will be able to change or cancel your delivery, free of charge , 24 hours prior your arranged time slot.
If you contact us in time, we will be able to rearrange your delivery date and avoid any additional costs for you.

Thank you in advance for your cooperation and understanding.

Delivery timescale

• Normal delivery times are between 7am - 11pm on Monday to Saturday.
• Order handling time is 1-2 days and Transit times is 1-3 days

On the Day of the Delivery

Goods will be left inside your premises at the first and safest convenient location. As standard, the delivery drivers will not carry items upstairs. All transportation of your goods to a location upstairs is entirely carried out at the contractor’s risk and discretion, unless you have paid the extra charge for 2-man delivery, which will then allow the drivers to carry the items upstairs.

PLEASE NOTE: the “carry items upstairs” term also covers flats which are not located on the ground floor.
Our drivers are unaccompanied; they will not be able to move or take away any existing goods or property and will not carry out assembly or installation of the goods unless arranged.

Thank you for your understanding.

Customer support

It is comforting to know, that should you experience any kind of technical bump during checkout process, you can always contact us

• Phone: +447429097043
• Email: admin@fitiness.co.uk